1. Everything Android is a community forum that makes it easy to ask questions about anything and everything Android. It's 100% free and no registration required (though we think it would be awesome if you joined our community). Our community of experts are here to help.
    Dismiss Notice

Lollipop oddity

Discussion in 'Android Questions' started by EQBob, Apr 25, 2015.

  1. EQBob

    Gold

    Sep 24, 2007
    30

    Sponsored Ad

    This appears to be a lollipop oddity and I have no idea how to fix it other than the drastic method.

    When you do the phone app and open a contact, and press a favorite, in Lollipop you are now asked if that's the default or just once. If you mistakenly press default, that particular phone number under the contact is called anytime you tap that contact, effectively rendering it useless as a multiple number contact.

    That's fine if that what you want, but there appears to be no way to edit the contact to remove that designation which is shown by a check mark on that phone number. Long pressing does nothing. Searching the web has shown no answers other than....

    Delete that phone number from the contact, then add it back in. Even more of a hassle if your contacts are done via outlook or some other mail program because you need to go to it to edit and propagate.

    Anybody find a different way to fix this rather limiting behavior?
     
  2. stevetaz

    Moderator

    Sep 23, 2008
    87
    Not sure if I understand fully Bob. I open the phone App > Select Contacts > Select a random individual > What do you mean "press a favorite"?

    From the phone app I was able to open my daughter's contact, press and hold her cell number and a sub menu popped up essentially asking if I wanted to mark that contact number the default. I selected Yes and a checkmark appeared next to her number. I long pressed again and the sub menu offered the option to "Clear Default" and the checkmark went away.

    Note that the offer to set a default only appears when there is more than one phone number for a contact.

    I suppose the difference is that I see an option to remove the default, but you don't. I am on Android version 5.0 on a Galaxy S5. Software version G900PVPU1B0A6.
     
  3. Sponsored Advertisement

  4. EQBob

    Gold

    Sep 24, 2007
    30
    I have several contacts marked as favorites because I call them the most. So I was simply using them as opposed to a random contact. so I tested what you said and it works fine if you have a contact coming in from Google. Does not work (don't even get that submenu) if the contacts are coming in from somewhere else, like Touchdown??
     
  5. stevetaz

    Moderator

    Sep 23, 2008
    87
    What do you mean coming in from Google or Touchdown?

    I am on Outlook - ActiveSync I suppose.

    I do not use Google to store my contacts nor do I store anything in Google's cloud (aside from what they probably put there that I don't know about)...
     
  6. stevetaz

    Moderator

    Sep 23, 2008
    87
    How do you mark a Contact as a Favorite?
     
  7. EQBob

    Gold

    Sep 24, 2007
    30
    And what program do you use to read email and manage contacts on your phone?

    Mark a contact as favorite by tapping the star in the upper right, next to the pencil icon for edit.
     
  8. stevetaz

    Moderator

    Sep 23, 2008
    87
    I am guessing it is the Android default email and contact apps.

    There is no star in the upper right. The pencil icon is all alone except for the three dot menu button to the right.
     
  9. EQBob

    Gold

    Sep 24, 2007
    30
    Not there. In Phone. Then the last tab on the right should be contacts. Click on any contact in your list and * them as a favorite.
     
  10. stevetaz

    Moderator

    Sep 23, 2008
    87
    I was referring to Contacts. There is no asterisk and no obvious way to make anyone a favorite.

    Maybe I have the Socialist version....No favorites. Everyone is the same..
     
  11. stevetaz

    Moderator

    Sep 23, 2008
    87
    Looks like you may be referring to a feature of the Speed Dialer function.
     
  12. stevetaz

    Moderator

    Sep 23, 2008
    87
    Nope. Doesn't add the asterisk to the Contact. Oh well...
     
  13. EQBob

    Gold

    Sep 24, 2007
    30
    On my phone, Phone and Contacts are two different apps. Contacts does have the capability to star as a favorite, which then lists that contact under Favorites in the Phone App (tabs are Keypad, Recent, Favorites, Contacts). Clicking on Contacts tab will provide same functionality.
     
  14. stevetaz

    Moderator

    Sep 23, 2008
    87
    Mine is completely different with no Favorite options.

    Back to your Question/issue...According to what I see you should be able to edit Favorites:
    Favorite tab > Select the Menu icon (3 dot icon) > Select Edit Favorites > You should be able to manage/remove the Favorite(s) of your choice
     
  15. EQBob

    Gold

    Sep 24, 2007
    30
    Think you're misunderstanding the original question. It was not about editing favorites per se. It was about default numbers on any contact although I portrayed the example in the context of favorites. Im good with doing things with favorites. I just don't have that submenu you spoke of if the contact came into the phone from an account other than google.
     
  16. EQBob

    Gold

    Sep 24, 2007
    30
    Or it could be that since I use Touchdown that some functionality in the google contacts app gets 'removed'? Not sure obviously. I do know Touchdown is my favorite app by far and away for outlook mail.
     
  17. stevetaz

    Moderator

    Sep 23, 2008
    87
  18. EQBob

    Gold

    Sep 24, 2007
    30
    Maybe. It is only a hunch that the behavior deals with Touchdown. Would need to test on some other exchange mail app first and I don't have that kind of time right now. Since Symantec bought Touchdown from NitroDesk, the forums have been less helpful. Best bet is direct support email.
     

Share This Page