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Trouble backing up Galaxy Note 3 photos and videos with Samsung kies

Discussion in 'Android Questions' started by Chrisdk, Aug 24, 2015.

  1. Chrisdk

    Chrisdk New Member

    Aug 24, 2015
    0

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    Hi guys. I'm really hoping somebody can help. I'm having problems backing up my photos and videos with Samsung kies. It says ''Photos files are hidden by a photo/video locking app, and will not be backed up. Un-hide the files before backing up.

    Any help would be very appreciated! Cheers. :)

    Sent from my SM-N9005 using Everything Android mobile app
     
  2. stevetaz

    Moderator

    Sep 23, 2008
    87
    What app are you using to view/manage your photos?
     
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  4. Chrisdk

    Chrisdk New Member

    Aug 24, 2015
    0
    Just the stock photos app.

    Sent from my SM-N9005 using Everything Android mobile app
     

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